Senior Property Claims Representative – Country Financial

There is a job opportunity at Country Financial for a Senior Property Claims Representative in the Northern part of the Chicago Suburbs. Interested candidates should e-mail their resumes to Matt DeConinck or call him with questions at 855.426.8880.

Overall Purpose and Main Objectives:
Provides a consistent, positive, and satisfying claims experience for our clients through the proper investigation, evaluation, negotiation, and settlement of claims for personal lines and commercial lines business. Investigates and settles material damage, and property claims at higher settlement authority limits than those claims typically handled by a Claims Representative – Field.

Duties and Responsibilities (List in order of importance):

  1. Provides a consistent, positive, and satisfying claims experience for our clients by delivering superior claims service.
  2. Investigates the more complex claims within prescribed limits (i.e., situations involving structural damage, fire losses) by determining applicable policy coverage, evaluating damages and assessing liability. Obtains and analyzes a wide variety of documentation related to the claim (i.e. accident reports, ISO reports, police reports, written estimates, witness accounts, etc.) and draws the proper conclusions related to claim investigation.
  3. Completes physical inspections of the more extensive property damage losses (when necessary), evaluates damages, and prepares written estimates according to policy provisions and liability.
  4. Initiates first contact with insureds, claimants, and all relevant parties to gather basic information, obtain recorded statements (when necessary), and explain the overall claims process.
  5. Maintains continuous communication with all affected parties regarding each step of the claims process.

Required Qualifications and Skills:


  • Education equivalent to graduation from high school (or the equivalent in related work experience)
  • Maintains the appropriate adjuster’s licensing as required by the states in which we do business


  • Two or more years’ experience as a Claims Representative – Field (or the equivalent).


  • Must have the knowledge to investigate and settle one or more of these larger and/or complex claims types: structural damage, fire losses
  • Possesses good knowledge of policy coverages and construction estimating.
  • Demonstrates the ability to serve as a subject matter expert and knowledge resource to others, including management


  • Demonstrates excellent oral and written communication, including telephone etiquette
  • Must possess good decision-making skills and the ability to persuade and negotiate effectively
  • Possess the ability to handle potential conflict effectively and constructively
  • Demonstrates good organizational skills, analytical ability, and detail orientation and knowledge of basic math and geometry
  • Possesses the ability to multi-task while interacting effectively with financial representatives, claimants, insureds, internal staff members, and external contacts
  • Must be able to work independently in the field or as a member of a team
  • Basic computer and data entry skills
  • Working knowledge of Microsoft WORD and Excel (or their equivalents), Xactimate, and/or other claims estimating software (as applicable)