Senior Property Claim Representative – West Bend Mutual


Summary of Responsibilities
Handle complex claims with minimal supervision and guidance from the manager. Utilize current Claims technology. Research and formulate a basis on which coverage decisions will be made, conduct thorough investigations and evaluate damages. Negotiate settlements with policyholders. Responsibilities also include active file management, ensuring proper reserving, participation in training activities and presentation of claims to committee. Serve as a mentor for others in the team or department. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills

  • Proficiency with computers and current technology
  • Interpersonal skills
  • Negotiation skills and problem solving skills
  • Prior experience handling large and complex claims
  • Oral and written communication skills

Preferred Education and Training

  • Bachelor’s degree in Business, Insurance or related field
  • Associate in Claims designation
  • Associate in General Insurance designation
  • CPCU coursework or other continuing education

Physical Demands

  • Light physical demand in an office setting with duties being performed while sitting or standing. Dexterity and vision required for use of computer.
  • Must be able to transport and climb a ladder in order to complete roof inspections.

Working Conditions

  • Normal office working conditions.
  • Some overnight travel may be required.
  • Work outside in various weather conditions.